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How to cancel a Traveler's Wifi order

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Slowpoke
Slowpoke
7534 posts
expert
Apr 27, 2020 - 4:03 PM

Hi Arno-

In your comprehensive and thoughtful post, under item m #4, I do not see Traveler's WiFi (hotspot).

Any clues?

I booked a late May reservation a couple of months ago.

Slowpoke

Arno
Arno
14343 posts
expert &
moderator
Apr 27, 2020 - 5:15 PM

Hi Slowpoke,

The post here is archived, and will no longer be updated. You'll find the same links in our coronavirus section now: www.myswissalps.com/coronavirus/planning. Travelers Wifi is listed there too. They allow changing the rental period for 12 months with no costs. You can best get in touch with them, even if you don't know a new travel date yet. Let me know if you have any issues.

Slowpoke
Slowpoke
7534 posts
expert
Apr 27, 2020 - 6:03 PM in reply to Arno

Thanks.

I'll let you know how it works out.

Slowpoke

Are2
Are2
41 posts
active member
Apr 27, 2020 - 8:37 PM

Hi Slowpoke

Hoping you post a follow-up on any contact with Travelers Wi-Fi. I too have a global device reserved for late August into September and we're not planning on taking our trip at that time. We've begun the cancellation process with other reservations and I'm interested how it will work with the Travellers Wi-Fi folks.

Thanks!

Last modified on Apr 28, 2020 - 4:52 AM by Steph
Slowpoke
Slowpoke
7534 posts
expert
Apr 27, 2020 - 9:00 PM in reply to Are2

I'll get to it in the next couple of days. Will post results.

Slowpoke

Last modified on Apr 27, 2020 - 9:01 PM by Slowpoke
luvmystang
luvmystang
35 posts
active member
Apr 28, 2020 - 10:14 AM

I just contacted Travelers WiFi via the email I received from my original booking to change the dates since I rescheduled my visit from June to August. They responded quickly and made the changes without any problem or extra fees, etc.

Annika
Annika
6317 posts
expert &
moderator
May 1, 2020 - 9:53 AM

Thanks for letting us know, luvmystang! Happy to hear you were able to change the dates for your Traveler's Wifi reservation.

Slowpoke
Slowpoke
7534 posts
expert
May 1, 2020 - 3:50 PM in reply to Annika

Hi Annika-

I replied to the link on my Traveler's WiFi reservation confirmation. My reservation was moved to September within a few minutes.

The policy of the company is one year coverage for no-fee changes after the reservation.

Next challenge will be in September...probably won't be able to make that trip, either.

We'll see.

Slowpoke

luvmystang
luvmystang
35 posts
active member
May 1, 2020 - 4:01 PM in reply to Slowpoke

You don't think travel will be possible in September?

Slowpoke
Slowpoke
7534 posts
expert
May 1, 2020 - 4:13 PM in reply to luvmystang

<<"You don't think travel will be possible in September?">>

That is not what I wrote. I wrote that I shall probably not be able to make the trip in September.

Slowpoke

luvmystang
luvmystang
35 posts
active member
May 1, 2020 - 4:38 PM

Oh...sorry! I hope you are able though :)

Are2
Are2
41 posts
active member
May 2, 2020 - 1:57 PM

If I'm understanding this correctly, free changes up to a year from the original date of the reservation.

No refunds available?

Thanks

Slowpoke
Slowpoke
7534 posts
expert
May 2, 2020 - 3:12 PM in reply to Are2

<<"No refunds available?">>

I did not ask.

Check the link that Arno gave.

Slowpoke

Anna
Anna
870 posts
top member &
moderator
May 2, 2020 - 3:40 PM in reply to Are2

Hi Are2,

For refund enquiries, it's best to contact them directly with your reservation details at travelerswifi.com.

Regards,

Last modified on May 4, 2020 - 5:30 AM by Arno
Are2
Are2
41 posts
active member
May 2, 2020 - 8:00 PM

Thanks Slowpoke and Anna, I will contact them directly.

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