Jun 19, 2019 - 6:59 PM
Seat 11 and 12, 21 and 22, 31 and 32 etc were on the right going St Moritz to Chur then after Chur we were on the left until Zermatt. We think the other side got better views and a little less sun. But, honestly, there isn’t much in it. Try not to pick the seats with the wall behind you because the view isn’t quite as good. With someone behind you, you get the chance to look through their window too.
We loved the panoramic windows and thought they enabled is to see a lot from the other side that we would have otherwise missed. There was some tinting on some of the highlight windows.
I think all the criticisms of the 1st class GEX have been addressed by the Excellence class. The seats were fabulously comfortable. There was lots of leg room and lots of aisle room but you could still talk to the people next to you if want to. Everyone was really polite and quiet but friendly too. There were two openable windows at the end of the carriage, outside a sliding door but for our exclusive use, the luggage was put (by the concierge) in a locked luggage area, the toilet was exclusively for the 20 passengers and was beautifully clean and remained so the entire trip, there were towelling washers to dry your hands on and the water was warm. There was no queueing.
They had free wifi the whole trip and provided everyone with an ipad in a special holder so you could follow the route, read info on the highlights and/or listen to audio on the highlights if you chose to. The commentary on each highlight was short but informative, they provided headphones, the table had anti-slip bumps in a centre section (which worked) and there was a bottle holder for the glass mineral water bottle, there were anti-slip placemats and linen serviettes. The cutlery was stainless steel and we had real glasses.
They warned you when highlights were coming and told you where to look.
The food was fabulous and punctuated the trip at perfect intervals. See their website for the menu. The meat was cooked to perfection, pink and super tender. Just about everything was GF. The wines were great. Everything was included except spirits. Everything was brought to your table and served beautifully. Plates were cleared one at a time (no stacking). The staff were all multi-lingual (good enough to be able to make jokes) and really helpful, efficient, attentive and friendly.
We were lucky enough to have perfect weather. We thought it was a wonderful experience and would advise anyone who can afford it not to hesitate. The view was constantly changing and wonderful and the food came between the highlights so you didn’t miss any photo opportunities.