Oct 8, 2019 - 2:01 PM
I am on the plane home from an AMAZING two weeks in Switzerland. I learned much from this forum.
unfortunately, I too, have a complaint about “Happy Rail”. I bought two Swiss travel passes on line. For some reason I was under the impression they would activate upon our first use in country WRONG, At the top of the application there is a small box that auto fills to the day’s date. For me was September 18. 15 days later we are on a train from Zermatt to Visp, pull out our phones to show the ticket collector and she says “no good”. “Expired”. She was kind enough to let us continue. I immediately contacted unhappily contacted “Happy Rail” and they were completely impervious to our situation.
i accept that I made a mistake. However it would have been comforting to feel they were an advocate and perhaps slightly sympathetic. NEIN.
We ended up paying big bucks on travel as we were headed to 4 days in Lauterbrunnen and then back to Zürich airport
We are just a travel agent” was their continued response. So be it. I suggest not using them as it was clear to me they are not interested in anything but our money. Customer service was very poor. I told them I would share this with all of you. They did not care
On a a more positive note, our adventures were amazing, the weather was stunning. I hope to post a travel report with pics when we return home.
Thanks for all the info on the forum,